Support
Help with Sously.
Answers to the common questions — and a real person on the other end of the email when you need one.
Email the team
We read every message. For account help, billing, bugs, or anything else — this reaches us directly.
Common questions
Before you email.
How do I delete my account and data?
Open Sously and go to Settings → Account → Delete account. That removes your account and every piece of data tied to it. You can also do it by email, or read the full walk-through first.
Account deletion pageHow does Sously Pro billing work?
Sously Pro is available monthly, annually, or as a one-time lifetime purchase. Billing is handled entirely by Google Play or the App Store — manage or cancel any time from your store account. The free tier stays fully usable for browsing, planning, and cooking.
I was charged unexpectedly, or want a refund.
Purchases and refunds are processed by Google Play and Apple, so refund requests go through them — Play Store › Order history, or reportaproblem.apple.com. If something still looks wrong, email us and we will help sort it out.
Is my data private?
Yes. Your recipes, pantry, and meal plans live on your device by default. Cloud sync only happens if you sign in, and it is opt-in. The full detail is in the privacy policy.
Privacy PolicyHow do I move Sously to a new phone?
Sign in on the new device and your library syncs down automatically — your recipes, pantry, and meal plans come with you.
I found a bug, or have a feature request.
We genuinely want to hear it. Email us with what happened (and your device model if it is a bug) and we will take a look.